Policy active as of February 25, 2026
This Privacy Statement for BluQ Products and Services (“Privacy Statement”) describes information that Chandler Systems, Inc. and its subsidiaries and affiliates (collectively, “BluQ”) may collect, use, share, and store, including limited technical and usage information.
This document focuses on information related to the operation of BluQ products and services, including Bluetooth-enabled water treatment devices manufactured by Chandler Systems, Inc., and the BluQ Mobile App (collectively, “BluQ Products”).
Privacy at a Glance
BluQ is designed to work locally with your Bluetooth-enabled devices and does not require an account or collect personal information such as your name, email address, or location. To help improve reliability and user experience, BluQ may collect limited anonymous technical data such as crash reports or feature usage insights using tools like Firebase. This information does not identify you personally and is used only to improve app stability, performance, and usability — never for advertising or resale. BluQ does not sell personal data or track users across apps or services.
Our Promise
We are committed to protecting your privacy.
We will:
- Be transparent about the types of information we collect and how we use it
- Only collect information necessary to improve product performance and reliability
- Never sell your personal data
- Use modern security practices to protect information and BluQ Products from unauthorized access
Your Consent
By using BluQ Products, you agree to allow us to collect and process information as described in this Privacy Statement.
What Information Does the BluQ App Collect?
BluQ is designed to operate locally with your Bluetooth-enabled devices and does not require an account.
BluQ does not collect personal information such as:
- Name
- Email address
- Location data
- Payment information
However, BluQ may collect limited technical and usage information to improve reliability, stability, and user experience.
Crash Reporting & Diagnostics
BluQ may use tools such as Firebase Crashlytics to automatically report application crashes and stability issues.
These reports may include:
- Device model
- Operating system version
- App version
- Technical crash logs (stack traces)
- Performance metrics related to app operation
This information:
- Does not identify you personally
- Is used strictly for diagnosing issues and improving app stability
Usage Analytics
In future releases, BluQ may collect anonymous usage data to help us understand how the app is being used.
This may include:
- Feature usage (e.g. which screens or functions are used most often)
- Interaction patterns within the app
- Performance trends
This data:
- Will be aggregated and anonymized
- Will not include personal identity information
- Will be used solely to improve product usability and performance
Account / Data Retention
BluQ does not require a user account.
BluQ does not store personal identity data.
Any diagnostic or usage information collected is retained only as long as necessary to:
- Maintain system reliability
- Improve user experience
- Resolve technical issues
What Information is Shared Between BluQ Products?
BluQ Products communicate locally via Bluetooth.
No personal data is shared between devices.
What Information is Transmitted Over the Internet?
BluQ is designed for local-first operation.
If enabled, diagnostic or usage analytics may be transmitted securely to BluQ-approved service providers (such as Firebase) for:
- Crash reporting
- Performance monitoring
- Feature usage insights
No personal identity information is transmitted.
How Does BluQ Use Collected Information?
Information collected is used to:
- Identify and fix software issues
- Improve stability and performance
- Enhance user experience
- Understand how BluQ features are used
This helps ensure BluQ Products remain reliable and easy to use.
Does BluQ Share My Information?
BluQ does not sell or share personal information with third parties.
Diagnostic and analytics data may be processed by trusted infrastructure providers (such as Google Firebase) solely for:
- Crash reporting
- Performance monitoring
- Anonymous usage insights
These providers act only as data processors and do not use the data for advertising or marketing.
How Can I Delete My Personal Information?
BluQ does not collect personal identity information.
If future updates introduce optional account features, users will be provided with controls to manage or delete their data.
International Users & Data Protection
BluQ Products are designed to operate without collecting personally identifiable information.
However, limited technical and diagnostic data may be processed in order to improve application reliability and performance.
For users located in regions with data protection laws such as the European Economic Area (EEA), United Kingdom, or similar jurisdictions:
- Any diagnostic or analytics data collected is anonymous and does not directly identify you
- This data is used solely for product improvement, stability, and performance monitoring
- Processing is based on legitimate interest in maintaining secure and reliable software
BluQ does not:
- Create user profiles
- Track users across apps or services
- Use analytics data for advertising
- Sell or share personal data
Where third-party infrastructure providers (such as Firebase) are used to process diagnostic or anonymous usage data, they act only as data processors on our behalf.
Your Rights
Depending on your jurisdiction, you may have rights related to data associated with your use of BluQ Products, including:
- The right to request access to data
- The right to request deletion of data
- The right to restrict or object to certain processing
BluQ does not collect personal identity information such as name, email address, or account data.
Any diagnostic or usage data that may be processed (for example through Firebase) is anonymized and not linked to an identifiable individual.
Because this data is not associated with personal identity, it generally cannot be used to identify a specific user or device and therefore cannot be selectively retrieved or deleted.
If you prefer not to have diagnostic or anonymous usage data transmitted, you may refer to the Opt-Out section below where applicable.
Requests or questions may be submitted to: support@chandlersystemsinc.com
Data Storage & Transfers
Diagnostic or analytics data may be securely processed using infrastructure located outside your country of residence.
Where this occurs, BluQ ensures that appropriate safeguards are in place through trusted service providers that maintain recognized security and data protection standards.
Opt-Out
Where analytics or diagnostic reporting is enabled in future releases, BluQ may provide settings allowing users to disable participation in data transmission.
Changes to This Privacy Statement
This Privacy Statement may be updated periodically.
If material changes occur, notice will be provided through:
- The BluQ website
- App updates
Contact Us
Chandler Systems, Inc.
710 Orange St.
Ashland, OH 44805